Webchat
CarBuddy Webchat is an AI-powered chat widget for your dealership website. It engages visitors 24/7, answers questions about your live inventory, and captures leads — even when your team is offline.
How it works
- Widget embedded — A small JavaScript snippet is added to your dealership website (one line of code)
- Visitor engages — When a visitor opens the chat, the AI greets them and asks how it can help
- Inventory-aware responses — The AI has access to your live stock and can answer questions like "Do you have any blue Golf GTIs in stock?" or "What's the cheapest EV you have?"
- Lead capture — When a visitor is ready to enquire, the AI collects their name, email, and interest and delivers a hot lead to your team
What the AI knows
The Webchat AI is trained on:
- Your live vehicle inventory (updated regularly)
- General product knowledge (finance, part-exchange, warranty)
- Your dealership's opening hours and contact details
Example conversation
Visitor: Do you have any Ford Puma in stock?
CarBuddy: Yes! We currently have 3 Ford Pumas available — a 2022 ST-Line X in Magnetic Grey (£23,495), a 2023 ST-Line in Frozen White (£21,995), and a 2021 Titanium in Blue Lightning (£19,995). Would you like more details on any of these, or would you like to arrange a test drive?
Setup
Your account manager handles the initial setup. Once configured, you receive:
- A widget snippet to add to your website
<head> - A portal login to view chat transcripts and lead alerts
No technical knowledge is needed beyond pasting one line of code.
Lead notifications
When a visitor submits an enquiry, your team receives an email with:
- The visitor's name and contact details
- A full transcript of the conversation
- A summary of what they're interested in