EVHC — Electronic Vehicle Health Check
The EVHC campaign contacts customers after their vehicle health check to follow up on identified work. It turns red and amber advisory items into booked service appointments.
How it works
- Data import — Your DMS exports vehicle health check results via SFTP or CSV upload
- Smart segmentation — CarBuddy identifies customers with outstanding red (urgent) or amber (advisory) work items
- Multi-channel outreach — Personalised emails and SMS are sent over several days, referencing the specific work identified on their vehicle
- AI conversation — When customers reply, our AI explains what the work involves, answers questions, and helps them book a follow-up appointment
- Handover — Customers ready to book are handed over to your aftersales team with a full conversation summary
What customers see
Customers receive a friendly message from your dealership's aftersales team, referencing their recent health check and the items that need attention. The tone is helpful, not pushy — the goal is to make it easy for them to book the work they already know about.
Campaign timing
Messages are sent at configurable intervals after the health check date. A typical sequence:
| Day | Channel | Purpose |
|---|---|---|
| Day 1 | Initial follow-up referencing their VHC results | |
| Day 3 | SMS | Gentle reminder for those who haven't replied |
| Day 5 | Second follow-up with booking prompt | |
| Day 8 | SMS | Final reminder |
Your account manager can adjust the sequence, timing, and messaging to suit your dealership.
Monitoring performance
In the portal, the EVHC card on the Overview page shows:
- Total Customers contacted
- Replies received (with reply rate percentage)
- Handed Over to your team
Click View stats by dealership to see a per-branch breakdown.