What's new​

• Outbound Campaigns — how to launch a targeted, multi-channel campaign to thousands of customers, what data to provide, and how to read the campaign analytics.
• Renewals — how CarBuddy engages customers approaching the end of their PCP, HP, or lease agreement, the outreach timing, and the agreement types we support.

Both guides follow the same format as the rest of the Help Centre: how it works, why it works, the data you need to provide, and how to get started with your account manager.

Looking for something that isn't covered yet? Contact your account manager or get support.

What's new​

• Two ways to try it — send yourself a single message (Sample Send) to see one touchpoint, or run the full Enrolment journey end to end.
• Accelerated journey — a multi-day outreach sequence is compressed into minutes, so you can experience the whole flow in one sitting instead of waiting days between messages.
• See the handover — when you reply with interest, the qualified-lead handover that your sales team would normally receive is sent to you, so you can see exactly what they'd get.
• Reset and retry — unsubscribe and re-enrol with the same contact details to run the journey again cleanly.

Reliability improvements shipped alongside​

• No duplicate messages — touchpoints are now reserved before they're sent, so a customer never receives the same message two or three times.
• Email replies always matched — inbound email replies from single-branch and demo contacts are now reliably matched to the right conversation (previously some could be dropped).

Ask your account manager to enable Try It if you'd like to take it for a spin.